MopsosThe -social- network is the companyShared Knowledge Services may be the future for corporate universities- (Found July 2, 2008 ) I had a really interesting discussion last Friday with someone I cannot name, and who is working for a French global company I cannot name either. After many failed attempts for the last ten years to establish a good knowledge management practice in that company, its top management apparently came to the conclusion that it was probably not in the companys DNA, and therefore that maybe the company should consider a completely different approach and maybe outsource its KM. Now that is a very...http://www.mopsos.com/blog/archives/000408.html CMS vs. KMS- (Found July 2, 2008 ) In the last KMWorld White Paper, there is a great article by Nav Chakravarti of InQuira outlining the difference between a knowledge management system and a content management system. "Instead of the more static createmanagepublish flow that embodies most CMS, organizations need to embrace a more fluid capturerouteconvert workflow"... which characterizes KM systems. I other words whereas publication is the central process in content management, real-time connection between givers and takers of..http://www.mopsos.com/blog/archives/000411.html KM 1.0 and KM 2.0 defined- (Found July 2, 2008 ) Excellent post on Library Clips about the reason why KM 1.0 has by and large failed to deliver and what KM 2.0 is about. The traditional approach to KM, dubbed KM 1.0, is about "deploying" specific knowledge sharing tools to be used for extra "above-the-flow" tasks of capturing and sharing knowledge in the form of structured content. Since those tools are usually quite cumbersome to use, and are justified by potential reuse of content by others in the future, their use is mainly enforced by a.http://www.mopsos.com/blog/archives/000413.html E 2.0 is the new KM- (Found July 2, 2008 ) In a Harvard Business publication Tom Davenport argues that E2.0 is the new expression for KM. This is good news for my book, until some other guru invents a new expression, when we get tired of E 2.0. Let's imagine what it could be...http://www.mopsos.com/blog/archives/000415.html What is customer focus- (Found July 2, 2008 ) Visiting one more the Headshift site, I bumped into Round's Customer Centricity Indicator. So I took the test for my previous company. I won't give the results, for obvious reasons. But I strongly encourage any business person to take the test. it tells the difference between corporate happy talk and what customer focus is really about. It really strikes a chord.http://www.mopsos.com/blog/archives/000390.html |