NewsFactor NetworkTech News by NewsFactor Network (http://www.newsfactor.com).Cable, Satellite Customer Satisfaction Falls, Poll Finds- July 3, 2008 Consumers are losing patience with cable and satellite TV customer service operators who are supposed to help solve their problems, according to a survey out today. Customers who've called for help rate their satisfaction with cable's and satellite's service desks at a score of 66 out of 100, research and consulting firm CFI Group says in its second annual Contact Center Satisfaction Index study. That's down 3 percent from a similar poll taken last year, and puts the TV providers last --...http://www.newsfactor.com/story.xhtml?story_id=60558 Monster Founder Sets Sights on Online Obituaries- July 3, 2008 Fourteen years ago, Jeff Taylor helped set off a tectonic shift in recruitment advertising by founding Monster.com, one of the first online companies to challenge a big profit source of newspapers. Now, just as papers are reeling from a massive drainage of ad dollars online, Taylor thinks he's found another one of their strongholds that's ripe for online competition: obituaries. Funerals have historically been local affairs, which meshed well with newspapers' strong ties to their communities..http://www.newsfactor.com/story.xhtml?story_id=60580 Making Yourself Home with T-Mobile's New Plan- July 3, 2008 T-Mobile USA is breaking new ground. On July 2, the U.S. wireless calling division of Germany's Deutsche Telekom is introducing home-phone calling for as low as $10 a month, a fraction of the price charged by traditional phone companies including AT&T and Internet-calling providers such as Vonage. Analysts have said T-Mobile's Home is really targeted at users of rival wireless calling services. Watch out, Verizon Wireless. I've tested Home, and I'm impressed with the results. Akin to an...http://www.newsfactor.com/story.xhtml?story_id=60574 |