Comments for Closing the CRM Gap: Using IT to Get Closer to CustomersFollow the CEO of a CRM services provider as he offers unique insight into emerging technologies and capabilities in the areas of Sales & Marketing, Enterprise Social Networking, and CRM Systems that are changing the face of business and helping to bridge the gap between organizations and their customers.Comment by sharfi on Real Life Example: Using Social Software To Reach Customers- August 14, 2008 my simple working brain says that may be it works alright for a government but for a company with foccussed CRM needs - Sales , Sevice , Orders - blogs will efinitely not work. imagine ordering a BMW over a blog .. oh i want a M6, Purple colour, yellow leather interior nd oh add a Sirius Satellite service to it hahhah and then all the pipeline reporting, forecasting and everything else that a good crm software provides, is definitely not possible in blogs... Sharfi http:http://networking.ittoolbox.com/r/rss.asp?url=http://it.toolbox.com/blogs/closing-the-gap/... |