Moving from a Helpless Desk to a Helpful Support DeskArticles and Discussions about Customer Service and Support and the Customer Experience5 ideas for User Guidelines in Your Forum or Community- September 18, 2008 Don't Let Funny Things Happen on the Way to Your Forum! Protect your community by creating and posting guidelines for use.http://networking.ittoolbox.com/r/rss.asp?url=http://it.toolbox.com/blogs/support-desk/-5-... PHASEWARE, INC. RELEASES TRACKER and SELF SERVICE CENTER v. 3.1- September 15, 2008 PhaseWare Tracker and Self Service Center v. 3.1.0.0, the latest upgrade of the most comprehensive Customer Service and Support solution in the industry, is now available.http://networking.ittoolbox.com/r/rss.asp?url=http://it.toolbox.com/blogs/support-desk/pha... 4 Ways to Add Strategic Value to Your Customer Service Desk- September 14, 2008 Smart companies have realized their customer support desks have strategic value.http://networking.ittoolbox.com/r/rss.asp?url=http://it.toolbox.com/blogs/support-desk/4-w... You say Service Desk, I say Help Desk: Don't call the whole thing off- September 9, 2008 What is the difference between a customer support desk and a help desk Many use these terms interchangeably but here is how to tell them apart....http://networking.ittoolbox.com/r/rss.asp?url=http://it.toolbox.com/blogs/support-desk/you... New Release! PhaseWare TrackerSelf Service Center 3.1- September 3, 2008 Major New Features include: Assisted Knowledge Base Search (optional) E-Mail Knowledge Base Article Links Self Service Center Subscriptions Customer Attachment Storage E-Mail and Incident Journal Enhancementshttp://networking.ittoolbox.com/r/rss.asp?url=http://it.toolbox.com/blogs/support-desk/new... |