Moving from a Helpless Desk to a Helpful Support DeskArticles and Discussions about Customer Service and Support and the Customer Experience7 Features Your Online Self Service Should Offer- June 25, 2008 A richly featured, flexible, and easily used Self Service Center can reduce operating expenses and create a branded, satisfying customer experience. It all comes down to offering your customers an efficient, always available, and useful online portal to answer routine questions, troubleshoot problems, and connect with other users of your products.http://networking.ittoolbox.com/r/rss.asp?url=http://it.toolbox.com/blogs/support-desk/7-f... |