CRM Mastery e-Journal » Internet Cust. Svs.CRM Best Practice and Industry NewsCustomers Disappointed By Web Sites, Online Customer Service- March 13, 2008 Here&8217;s an interesting post by Gavin O&8217;Malley with MediaPost Publications, Customers Disappointed By Web Sites, Online Customer Service: When it comes to web resourses, consumer-centric companies are still failing to meet expectations, according to a new study of nearly 1,000 such companies and online shoppers. Just 44% of consumers believe the information available on most ...http://crmweblog.crmmastery.com/2008/03/customers-disappointed-by-web-sites-online-custome... |