deeje: LawIntellectual property matters pertaining to the Internet: copyright law, trademarksthe freedom to tape- July 2, 2003 I wrote this piece for CIO Insight, arguing that companies ought to let customers spy on their customer service agents. But I wonder: When you get a recording while on hold that says, "Calls may be monitored to assure quality assurance," doesn't the passive voice already authorize you, the customer, to tape as well Lessig Blog I was just thinking about this on the drive in to work this morning! Can you give consent to be recorded but be restricted from recording yourself This thought started.http://cyberlaw.stanford.edu/lessig/blog/archives/2003_06.shtml#001297 |