Industry Analyst Reporter - Services NewsTekrati Industry Analyst Reporter News ServiceBersin Book Shows How to Measure Corporate Training- April 30, 2008 Bersin and Associates, a research and advisory firm focused on enterprise learning and talent management, today announced the availability of "The Training Measurement Book: Best Practices, Proven Methodologies, and Practical Approaches." Written by Josh Bersin, president of Bersin and Associates, the book examines the principles of training measurement and explores why and how to measure training.http://services.tekrati.com/research/10290/ Consumers Use Social Media to Share Customer Care Experiences, says Society for New Communications Research- April 29, 2008 As social media usage becomes more ubiquitous, affluent consumers are using social media channels to share their personal customer service experiences and learn about others' care experiences when making purchase decisions, according to a study conducted by the Society for New Communications Research and sponsored by Nuance Communications. Dell and Amazon were cited most often as examples of companies making the best use of social media to respond to customer care issues.http://services.tekrati.com/research/10278/ Slight outsourcing slowdown tied to uncertain economy, says EquaTerra- April 21, 2008 Overall outsourcing activity remains strong, but economic uncertainty seems to be increasing the time needed to develop outsourcing and other service delivery strategies, according to EquaTerra's 1Q08 Pulse Survey of its advisors, the service provider community, and outsourcing buyers. Free report.http://services.tekrati.com/research/10273/ Life and Pensions Insurance BPO Poised for Growth in China and India, says NelsonHall- April 17, 2008 The global Life and Pensions Insurance BPO market will grow by 14 percent CAGR up to 2012 to reach nearly $4 billion, according to a new market study from NelsonHall. The study indicates that the market is poised for change as the industry adjusts to significant opportunities in the emerging markets of China and India.http://services.tekrati.com/research/10266/ Outsourced Customer Care Providers Benefit from Diversification Strategies, says IDC- April 10, 2008 Providers of outsourced customer care are maneuvering for competitive advantage while at the same time positioning to mitigate risks, in the face of troubling economic news and market conditions, according to IDC. An IDC study examining the evolving contact center services market and competitive landscape identifies several winning attributes essential for capitalizing on customer care BPO services market opportunities in 2008.http://services.tekrati.com/research/10241/ |