Slipstick - Outlook and Exchange NewsNews about tools, tips, code samples, patches, articles, and other resources for Microsoft Outlook and Microsoft Exchange administrators, users, and developersCCS Service Request- July 1, 2008 CCS Service Request provides a central point for tracking and managing service requests for departments such as HR, IT, Facilities, Sales and Marketing. Tickets are submitted from an Outlook form, email or web page. The ticket is routed to the department providing the service. Department staff is assigned the request. Includes full reporting, knowledge base and flexible forms. Easy to install, run.http://www.crowcanyon.com/CCS_ServiceRequest/CCS_ServiceRequest.asp CCS Network Inventory- July 1, 2008 CCS Network Inventory is a powerful hardware and software inventory and asset tracking program. Install the software on your local PC or to a shared drive, and start scanning your LAN to get detailed software and hardware inventory and configuration information. Also integrates with CCS Help Desk and allows viewing of configuration information from a trouble ticket.http://www.crowcanyon.com/network_inventory/network_inventory.asp CCS Help Desk- July 1, 2008 CCS Help Desk leverages the power of Exchange Server, Outlook, and the Web to bring you a simple, efficient and effective help desk, customer support and ticket tracking system. It is ideal for companies and organizations that are overwhelmed by user or customer requests and issues. Support requests are entered through Outlook, the Web or email, and then are assigned and tracked. The resolved tickets are kept in an Exchange public folder and can be reviewed if a similar issue arises again.http://www.crowcanyon.com/ccs_helpdesk_40/CCS_HelpDesk_40_main.asp CodeTwo Public Folders- July 1, 2008 CodeTwo Public Folders synchronizes data between many Outlooks on different computers within a network without the Exchange server. Data is synchronized automatically in the real-time and the process is transparent for the user. The software allows creating public folders in Outlook, in which many network users can share data and work on it simultaneously. It provides a group of users with an opportunity to transform Outlook into a group work tool without the expensive and complicated Exchange..http://www.codetwo.com/pages/products/public_folders.php |