The Galactic PatrolSaving the Universe from Boskone and BugsKudos to BankOne- September 29, 2004 You so often hear about crappy service from credit card and financial services companies; it was a delight to read this very positive report by Chris Sells on BankOne’s actions in response to credit card fraud on one of his accounts: “Apparently somebody got a hold of the number and started making charges with it today. A $19 charge was approved, but the $331 charge swung the BankOne AI software into action and the charge was declined. They called right away to confirm the activity.http://blogs.msdn.com/bwill/archive/2004/09/29/235864.aspx |