News@Cisco: APAC Other Verticals Customer NewsNews@Cisco: APAC Other and Customer News (the 20 most recent stories)Samsung Life Insurance Deploys IP Contact Center Powered by Cisco Systems Equipment- March 4, 2004 SEOUL, Korea - March 4, 2004 - Cisco Systems, Inc announced today that Samsung Life Insurance's Internet Protocol (IP) Contact Center is fully operational, and has improved agent productivity by 20 percent and increased customer and employee satisfaction. The contact center, widely recognized as one of the largest in the country with 960 agents, is powered by the Cisco&174; IP Contact Center (IPCC) customer contact software. Deployed by Hewlett-Packard Korea, Samsung Life ...http://newsroom.cisco.com/dlls/global/asiapac/news/2004/pr_03-04.html?CMP=AF17154&vs_f... |