CIO.com - ROIAward winning site with all CIO articles, research, case studies, opinion, events, community about ERP, CRM, knowledge management, strategy, alignment, intranet, outsourcing, e-business, security and more.A New Metrics System for IT- December 1, 2004 How Cisco is approaching the Holy Grail of truly measuring IT value.http://www.cio.com/archive/120104/hs_cisco.html |