News In Queue: Call Center News from ReaderBoards.comA selective listing limited to the most interesting and relevant news and info about the call center / contact center industry (Telecom, Call Center industry news).Genesys and IBM to Deliver Enterprise-Wide Speech-Enabled Self-Service Solutions- April 28, 2004 WebSphere-Based Solution Integrates Contact Centers and Enterprise Business Processes Companies also Expand Strategic Alliance to Target SMB Customershttp://www.readerboards.com/O/NIQ/2004/04/0009.htm Official Website of Texas Surpasses $1 Billion in State Revenue Collection- April 27, 2004 The website, which was officially launched in September 2000, provides a single, secure channel for citizens to interact with state agencies and local governments.http://www.readerboards.com/O/NIQ/2004/04/0008.htm Pending patent 20040037317 - Multimedia communications over power lines- April 25, 2004 A method for communication includes establishing a data link between first and second transceivers (32,34) over an electric power line (24). A sequence of data packets is received for transmission over the data link, the sequence belonging to a session of a connectionless real-time network protocol. Responsive to a first packet in the sequence, a reliable connection channel for the session is established over the data link between the first and second transceivers. The packets in the sequence...http://appft1.uspto.gov/netacgi/nph-Parser?Sect1=PTO1&Sect2=HITOFF&d=PG01&p=1&... |