klyjen.blogThoughts and points of interest from Jennifer Klyse.Getting Customer Support.- December 30, 2004 I am happy to report that my company's website lists both a general and support phone number, right on the Contact Us page where you'd expect to find it, rather than hiding it as the companies described in Customer Service: The Hunt for a Human, by Katie Hafner in today's NYT. Hafner describes a series of scenarios wherein website customers are unable to find customer service phone numbers, or who upon finding a number are still unable to get through to a person. The article is an...http://www.klyjen.net/blog/archives/000059.html Does this constitute cheating- December 29, 2004 Over the holiday weekend we got to discussing the delicate line between editing and writing, which is to say, the point at which helping someone with a master's thesis crosses from helping to writing. (There was a context, but I won't get into it here.) In the course of this discussion, it was mentioned that some college students would do "research" which they would then pass on to another--possibly more literate--student, who would then "arrange" the research into words and phrases and...http://www.klyjen.net/blog/archives/000058.html Mint Meltaways.- December 22, 2004 I have now tasted a Mint Meltaway for the first time. My verdict Heaven in a single square inch.http://www.klyjen.net/blog/archives/000057.html |