rodcorpmobile, product design, user experience, project and team management ... and various thingsOn choosing a speech recognition vendor for call centres- July 31, 2003 In Testing Speech Recognition-based Applications, Part 1, Chris Bajorek tells us that sppech rec has matured enough to be genuinely useful to call centres, and advises customers to research the vendors core capabilities: First, experience matters. The more successful deployments a vendor has under its belt, the better chance you will get an accurate estimate of time and costs. So, you need to get permission to talk directly with several customers who have gone through that process. I would ask.http://www.cconvergence.com/shared/article/showArticle.jhtml?articleId=9400493&classro... WIP: Lament: music for printer and five voices- July 30, 2003 I walked into the open-plan office upstairs and heard the girls mournfully talking about how the new printer was no good. I asked whether it was slow, or had poor print quality. No: they didn&146;t like the newly upgraded printer&146;s song, which was mechanical and annoying. The old printer&146;s noise had been repetitive but musical, so they used to sing along with it when it did a large run of flow charts. I asked them what the old printer song had been like, and one of them started humming..http://radio.weblogs.com/0105728/2003/07/30.html#a469 |