scooblog by josh ledgardgroup manager | developer solutions | devdivDoes Amazon Ship the Best Social Software on the Web- April 24, 2007 Yes, Amazon has the best social software on the web. They've been quietly innovating for the last couple of years and it is unfortunate that people just think about their amazing catalog of user reviews and don't think of them as an innovation hub for social software. The reason is because their social software just works is because it does so by focusing on the goal at hand... create a trusted brand for consumers to share information that leads to...http://blogs.msdn.com/jledgard/archive/2007/04/24/does-amazon-ship-the-best-social-softwar... 9 Challenges to Making Product Support Transparent- April 11, 2007 Your customers have greatly evolved since the previous internet bubble, while most companys customer support models have not grown with them. New, Web 2.0 paradigms for content creation, publication, syndication, and consumption bring with them an enormous innovation opportunity for businesses needing to talk directly to millions of customers. Because of this gap between customers needs and current offerings, up to 80% of your customer support budget is potentially being wasted. Currently,...http://blogs.msdn.com/jledgard/archive/2007/04/11/9-challenges-to-making-product-support-t... Overheard from the MVPS: More specific Feedback on Forums and Other channels- April 11, 2007 This is the last of the notes i took at the Summit that I was able to actually write down. On Forums After posting an answer to a question there should be a link that goes directly back to a the filtered unanswered page you started from instead of just back to the forum. I think this is just a simple workflow tweak that could be provided in new forum UI. How do you know which answer is the best answer if there are multiple answers in a thread This goes back to a large debate over...http://blogs.msdn.com/jledgard/archive/2007/04/11/overheard-from-the-mvps-more-specific-fe... A reason for social mapping- April 6, 2007 Dare has one good point and one bad point about the new google mymaps feature that we've had for a while. Source: Dare Obasanjo aka Carnage4Life - Google MyMaps vs. Frappr: A Feature Isn't a Business As usual the reactions from the blog pundits are equal parts surprising and unsurprising to me. The unsurprising bit is that I didn't find anyone who compared this to the collections feature of MSN Virtual Earth Windows Live Local Live Search Maps Live Maps which can be viewed at...http://blogs.msdn.com/jledgard/archive/2007/04/06/a-reason-for-social-mapping.aspx |