Call Centers ArticlesGet caught up with the latest call center and helpdesk news. Tips to manage your call center and maximize revenues.Listen to Your Customers- September 17, 2007 Mastering the art of managing customer complaints can seem like a thankless job, but keep in mind that for every customer that shares their worries, concerns or complaints, there are likely more that did not express their dissatisfaction, and instead simply moved on to a competitor. Customer complaints can, and should be treated as opportunities. Listen to Your Customershttp://www.small-business-software.net/listen-to-customers.htm |