Comments for Closing the CRM Gap: Using IT to Get Closer to CustomersFollow the CEO of a CRM services provider as he offers unique insight into emerging technologies and capabilities in the areas of Sales & Marketing, Enterprise Social Networking, and CRM Systems that are changing the face of business and helping to bridge the gap between organizations and their customers.Comment by Brad on Seth Godin Called On The Carpet By His Customers- January 16, 2007 Wow. That's a pretty dramatic take on things. TWO customers (of a FREE product, BTW) rant publicly and suddenly Godin should change the format of all his products Personally, I like the PDFs. Well, as things stand now, I don't really want to read a whole book in on my computer screen in ANY format. But, aside from preferring a printed book, I'll have to go with Godin on this one. For his books, I think the design gives a necessary personality and context to the content. Granted, his reply was ahttp://networking.ittoolbox.com/r/rss.asp?url=http://it.toolbox.com/blogs/closing-the-gap/... |