IBM Technical Journals | IBM Systems JournalNotification of new IBM SJ issuesVol. 47, No. 1, 2008 - Service Science, Management, and Engineering- January 20, 2008 Recognizing the growing significance of service innovation in the global economy, many in academia and industry have suggested that there is a need for a new science of service systems whose chief goal is the development of efficient and scalable methods for service system analysis, design, implementation, and delivery. This issue presents 14 papers on a variety of aspects of service science, management, and engineering in an effort to help define and promote research in this emerging...http://www.research.ibm.com/journal/sj47-1.html |