CRM Mastery e-Journal » Internet Cust. Svs.CRM Best Practice and Industry News10 Tips for Improving Online Customer Service This Holiday Season- November 15, 2007 From E-consultancy comes, 10 Tips on Improving Online Customer Service: The Christmas season is well underway for retailers, which means customer service departments will be facing a battle to maintain standards. With many customers shopping online for the first time, as well as those internet shopping veterans who will turn out in great numbers, etailers must ...http://crmweblog.crmmastery.com/2007/11/10-tips-on-improving-online-customer-service-this-... |