CRM Mastery e-Journal » Internet Cust. Svs.CRM Best Practice and Industry NewsHow May You Help Me- July 4, 2007 Here&8217;s an interesting article written for CRM Buyer by Andrew Boyd, How May You Help Me: In an effort to gain a competitive edge in the market, companies are implementing customer self-service solutions to address two distinctly separate business challenges &8212; improving the customer experience and cost reduction. While the cost-related benefits of self-service are widely ...http://crmweblog.crmmastery.com/2007/07/how-may-you-help-me/ |