Peppers and Rogers GroupWe are a management consulting firm dedicated to helping companies create and implement high impact customer based business strategies. We help our clients identify differences within their customer base and then use that insight to maximize the value of every customer relationship.Having Fun and Gaining Insight in the Call Center- (Found June 24, 2008 ) One recreation company looks to create a "closed-loop" customer experience.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30747&From=RssDo... Declaration of Interdependence- (Found June 24, 2008 )http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30720&From=RssDo... Customers See One Brand Online and Off- (Found June 24, 2008 ) Companies that lack a consistent cross-channel experience risk losing business.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30719&From=RssDo... Creating Customer Engagement Through Employee Empowerment- (Found June 24, 2008 ) Trusting employees to make the right decision for the customer and the company.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30710&From=RssDo... Costco Is Tops in Customer Experience- (Found June 24, 2008 ) Study reveals the impact of a clear value propositionhttp://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30702&From=RssDo... CEOs Still Grapple With Customer Loyalty- (Found June 24, 2008 ) Customer retention poses challenges for many leaders.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30708&From=RssDo... Can You Hear Me Now- (Found June 24, 2008 ) Far too many companies gather feedback but dont act on it. Heres how to capitalize on those listening skills and use customer insight to solidify loyalty and build value before customers disconnect.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30707&From=RssDo... Rookie Airline Delivers Distinguished Service- (Found June 24, 2008 ) Silverjet knows it can't be everything to everyone, so it hones in on a particular customer experienchttp://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30692&From=RssDo... How a New Airline, and a New Customer Service Model, Took Flight- (Found June 24, 2008 ) ExpressJets marketing function took a leap of faith to its new regional airline off the ground.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30729&From=RssDo... Healthcare Changes on the Horizon- (Found June 24, 2008 ) A new tool from Massachusetts-based Healthcare Analytics aims to reduce the incidence of unpaid debt by assessing patients ability to pay for treatment.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30727&From=RssDo... |