Peppers and Rogers GroupWe are a management consulting firm dedicated to helping companies create and implement high impact customer based business strategies. We help our clients identify differences within their customer base and then use that insight to maximize the value of every customer relationship.Listening in on Conflict Resolution- (Found June 24, 2008 ) The following is a scenario provided by workforce management company CPP Inc.s Customer Relations Advisor Duffey Cochrane.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30723&From=RssDo... A CMO's Monologue- (Found June 24, 2008 ) It seems like every other newsletter or magazine I pick up these days has yet more reasons why I should pity the tenure of todays chief marketing officer.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30697&From=RssDo... Wells Fargo Ties Green Initiatives to Greenbacks- (Found June 24, 2008 ) The financial services provider's green marketing program is taking off.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30704&From=RssDo... Turning Conflict Into Profit- (Found June 24, 2008 ) Customer service reps trained to handle irate customers can turn strong emotion into retention.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30722&From=RssDo... Trendspotting: Healthcare- (Found June 24, 2008 ) Healthcare firms are rethinking how they relate to customers.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30711&From=RssDo... The Power of No- (Found June 24, 2008 ) One word, two letters, tremendous impactand why your sales force needs to feel more comfortable using it.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30724&From=RssDo... The Fundamentals Still Apply- (Found June 24, 2008 )http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30716&From=RssDo... The CEOs Killer App- (Found June 24, 2008 ) The executive dashboard finally takes hold to change management from an intuitive art into a science.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30717&From=RssDo... Stop Whining and Start Being Relevant- (Found June 24, 2008 ) Customization isnt costly if its done right. Heres how three enterprises make one-to-one pay off.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30713&From=RssDo... FormStore Wins With Wind Power- (Found June 24, 2008 ) After learning about the benefits of alternative energy, FormStore launched a Win With Wind program.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30705&From=RssDo... |