erp4itEnabling IT GovernanceThe four pillars of IT Service Management- September 29, 2007 What does ITSM require I propose these four pillars: 1. A service-focused view of IT. This means that the end service as the customer experiences it is paramount. Not the server, not the network, not the database, not the software...http://erp4it.typepad.com/erp4it/2007/09/the-four-pillar.html Business of IT ontology, aka ONION- September 7, 2007 So, did a Google on "ITSM Ontology" and came up with: Business Of Information Technology Ontology aka ONION. Rather under the radar. Guess I'm going to have to get up to date on Semantic Web. -Charliehttp://erp4it.typepad.com/erp4it/2007/09/business-of-it-.html ITIL and eTOM- September 4, 2007 perhaps a bit outdated but a gem nevertheless.http://erp4it.typepad.com/erp4it/2007/09/itil-and-etom.html A nice review of my book on BPTrends- September 2, 2007 Here.http://erp4it.typepad.com/erp4it/2007/09/a-nice-review-o.html A process ontology- September 2, 2007 The value chainnetwork debate has flared up again over on IT Skeptic. This process ontology here is meant to help clarify things. I continue to hold that the first column is not a paradigm improvement over the second column, which...http://erp4it.typepad.com/erp4it/2007/09/a-process-ontol.html |