Call Centers ArticlesGet caught up with the latest call center and helpdesk news. Tips to manage your call center and maximize revenues.Work at Home, A Call Center Option- November 21, 2006 Faced with falling customer satisfaction rates and rising costs, companies in recent years have been searching for solutions. For some years, companies experimented with off-shore outsourcing, building call center sites in locations such as India, the Philippines, and Malaysia, where cheap land and labor, along with a large English-speaking population were available. However, a new alternative is visible on the horizon, which may be even more promising than outsourcing. This is the home-based...http://www.call-center-depot.com/work-at-home.htm Call Centers Terms and Technology- November 14, 2006 Are you new to call centers or thinking of carving a career path for yourself in the industry Before you head out the door for your first interview, get acquainted with some of the terms and technologies you will be faced with. Call centers employ a wide variety of different technologies. This article covers the most common terms and technologies agents are expected to understand and use. Call Center Terminologyhttp://www.call-center-depot.com/call-center-terms.htm Acoustic Shock- November 8, 2006 When you think of hazardous careers, firefighters, police officers, and coal miners doubtless top the list. Rarely would call center representative enter your mind. But in recent years studies in the UK and Australia are analyzing a syndrome affecting a significant number of call center operators. Acoustic Shockhttp://www.call-center-depot.com/acoustic-shock.htm |