Call Centers ArticlesGet caught up with the latest call center and helpdesk news. Tips to manage your call center and maximize revenues.The Evolution of Call Centers- July 24, 2006 Call centers evolved around 30 years ago, in the travel and hospitality industry. The concept of call centers are giving way to "contact centers". Often, smaller companies cannot afford the high price of Helpdesk software, let alone the resources to fund a full time support center. Call centers gained wide acceptance, as companies began to learn that service is the key to attracting and maintaining customers. Call center help desk software is now available on a wide variety of...http://www.call-center-depot.com/call-center-evolution.htm |