Garrick Van Buren .com » Customer RelationshipMaking Technology More PersonableDarrel Austin on Customer as Silo- June 29, 2006 &8220;A modest proposal to online retailers: let me give you my money first, THEN ask me to create an account&8221; - Darrel Austinhttp://garrickvanburen.com/archive/darrel-austin-on-customer-as-silo |