Comments for Closing the CRM Gap: Using IT to Get Closer to CustomersFollow the CEO of a CRM services provider as he offers unique insight into emerging technologies and capabilities in the areas of Sales & Marketing, Enterprise Social Networking, and CRM Systems that are changing the face of business and helping to bridge the gap between organizations and their customers.Comment by Joshua Montgomery on RSS: The Most Effective Way to Connect 1:1 With Customers- October 12, 2004 I really like this idea for deploying new documentation to our ondemand application. One of the key problems we have faced is letting customers know about all of the new features we are adding as we roll out upgrades. Excellent comments. Joshua Montgomery http:www.velocitrack.comhttp://networking.ittoolbox.com/r/rss.asp?url=http://it.toolbox.com/blogs/closing-the-gap/... Comment by Mike Spencer on You Don't Know Jack (Wilson, In Accounting)- October 6, 2004 I think you hit the nail on the head with this topic. I've been involved with several projects were the clients data was far from accurate - and it was the same data that they based the business plan on with regards to extending their customer base. I am largeky in agreement that companies need to take more of a pro-active role in managing their customer contact info, and should even build that aspect into whatever processprogram they operate.http://networking.ittoolbox.com/r/rss.asp?url=http://it.toolbox.com/blogs/closing-the-gap/... |