Comments for Closing the CRM Gap: Using IT to Get Closer to CustomersFollow the CEO of a CRM services provider as he offers unique insight into emerging technologies and capabilities in the areas of Sales & Marketing, Enterprise Social Networking, and CRM Systems that are changing the face of business and helping to bridge the gap between organizations and their customers.Comment by Christopher Carfi on Real Life Example: Using Social Software To Reach Customers- August 19, 2004 Outstanding. Two questions: 1) Are there any particular stories that stick out where this helped to provide better service, or allowed your team to do something they had not been able to do in the past 2) Were there other options you considered, other than blogs And if so, why did you choose this route Cost Time to implement Ease Something elsehttp://networking.ittoolbox.com/r/rss.asp?url=http://it.toolbox.com/blogs/closing-the-gap/... |