CRM & BI Realms: Experiences & Wishful ThinkingMy perspective on all things BI and CRM -- as I see and experience them in my international consulting across various industries. One thing I've learned? It is a world-wide phenomenon that sales and marketing fight over lead quality and feedback, and then blame the contact center folks for customer defection. Which makes is it okay, I guess, since everyone's doing it...Performance Management in Hospitality- May 29, 2008 Here are some of the ways that business intelligence and performance management can be applied in the Hospitality sector.http://networking.ittoolbox.com/r/rss.asp?url=http://it.toolbox.com/blogs/crm-realms/perfo... Higher Ed CRM for the Full Student Lifecycle- May 27, 2008 Some institutions, in conjunction with leading CRM vendors are beginning to strategically think about student relationships--one where the cycle continues after admissions all the way through seeking and getting donations from the alumnus.http://networking.ittoolbox.com/r/rss.asp?url=http://it.toolbox.com/blogs/crm-realms/highe... Drug Companies and Drug Dealers Use a Common Hook- May 26, 2008 I am not one to bash onhttp://networking.ittoolbox.com/r/rss.asp?url=http://it.toolbox.com/blogs/crm-realms/drug-... |