CRM & BI Realms: Experiences & Wishful ThinkingMy perspective on all things BI and CRM -- as I see and experience them in my international consulting across various industries. One thing I've learned? It is a world-wide phenomenon that sales and marketing fight over lead quality and feedback, and then blame the contact center folks for customer defection. Which makes is it okay, I guess, since everyone's doing it...Geographic Information Systems in Government- June 30, 2008 The relatively two-dimensional GIS information is made so much more useful by supplementing it with enterprise-strength reporting, analysis, and performance management.http://networking.ittoolbox.com/r/rss.asp?url=http://it.toolbox.com/blogs/crm-realms/geogr... Can people be RATIONALLY exhuberant, for a change- June 29, 2008 Well, probably not, and here's why--Why would, for instance, a seasoned pilot and head of the airline safety program, attempt a takeoff in fog at an unfamiliar airport, causing the worst air disaster in historyhttp://networking.ittoolbox.com/r/rss.asp?url=http://it.toolbox.com/blogs/crm-realms/can-p... What is CRM in Higher Ed Research houses should step up & define it.- June 28, 2008 CRM's meaning in Higher Education needs to be defined and standardized to reduce market confusion and increase adoption rates.http://networking.ittoolbox.com/r/rss.asp?url=http://it.toolbox.com/blogs/crm-realms/what-... NYPD's Real Time Crime Center- June 11, 2008 Properly implemented technology can reduce police officers' reliance on paper reports and non-integrated databases, and help better identify crime patterns.http://networking.ittoolbox.com/r/rss.asp?url=http://it.toolbox.com/blogs/crm-realms/nypds... |