Peppers and Rogers GroupWe are a management consulting firm dedicated to helping companies create and implement high impact customer based business strategies. We help our clients identify differences within their customer base and then use that insight to maximize the value of every customer relationship.Boston Symphony Conducts Customer Engagement Improvements- (Found June 24, 2008 ) An interactive website and personalized communications bring this classical art form into the digital age.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30800&From=RssDo... Fabric.com Weaves a Path for Customers- (Found June 24, 2008 ) Selling fabric online is a risky venture for a product that people like to see and touch in person. But retailer Fabric.com has defied these notions and is crediting its sophisticated Web navigation tools for the growth of its customer base and increase in sales.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30807&From=RssDo... Giving Your Company a Voice- (Found June 24, 2008 ) Podcasting is often seen as something political junkies and people who love to rant do in their spare time, but the business value of broadcasting audio via the Internet can be as important to building customer relationships as using any other social media toolhttp://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30686&From=RssDo... Online Video May Kill the TV Star- (Found June 24, 2008 ) Just how pervasive is online video today Three recent studies look at whos watching, how and where theyre watching, and what content viewers like best.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30779&From=RssDo... Getting on the Green Bandwagon- (Found June 24, 2008 ) A growing number of companies are touting corporate environmentalism, but customers aren't fooled by this new flood of eco-consciousness in business.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30695&From=RssDo... Leadership and Culture Drive Privacy Protections- (Found June 24, 2008 ) Both official and personal information are increasingly seen as valuable assets held by all organizations, which need to be treated with the care and respect afforded to other types of assets.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30751&From=RssDo... Comfortable in Your Genes 23andMe Offers DNA Analysis and a Privacy Promise- (Found June 24, 2008 ) There are still some people who, whether owing to caution or paranoia, remain uncomfortable with the notion of sharing any information beyond the minimum necessary to go about their daily business.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30753&From=RssDo... Dun & Bradstreet Shakes Off 165 Years of Baggage- (Found June 24, 2008 ) It's no small feat to change from a product focus to a customer focus when there's nearly two centuries of tradition fighting it.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30755&From=RssDo... Boost Customer and Employee Engagement by Building Trust- (Found June 24, 2008 ) Without a customer-focused culture, a company might open itself up to preventable problems.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30754&From=RssDo... Customizing Healthy Choices- (Found June 24, 2008 ) Faced with the need to provide customers a greater volume of information, one healthcare company chose to ensure the communications it sent out were more relevant and targeted as well.http://www.1to1media.com/linkpass.aspx?Action=DocumentLink&DOC_ID=30728&From=RssDo... |